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Trading Terms

Trading Terms

Please read these product terms and conditions carefully, as they affect your rights and liabilities under the law and set out the terms under which Maroque makes the products available to you ("Trading Terms").
If you have any questions about these trading terms, please contact Customer Services.

1. Prices
The prices payable for the items that you order are clearly set out in the web site. We try to ensure that the prices are current at all times, however we reserve the right to change the price we will charge you, provided that we notify you before we dispatch the item concerned. All prices are expressed inclusive of any VAT payable unless otherwise stated. The price of the items does not include the delivery charge which will be charged at the rates applicable at the date you place your order and which will be displayed in the 'Help' section of the web site.

2. Availability
If, for any reason, we are unable to supply a particular item, we will notify you as soon as possible. You will be refunded the cost of the goods and may choose to cancel the whole order within 30 days.

3. Acceptance
There will be no contract of any kind between you and us unless and until we actually dispatch the goods to you. Your order is an offer to buy from us. Nothing that we do or say will amount to any acceptance of that offer until we actually dispatch the goods to you. At any point up until then, we may decline to supply the goods to you without giving any reason. At the moment that the goods are dispatched (and not before), a contract will be made between you and us.

Order status may be checked daily on the Maroque website, at the address given in the confirmation email.

4. Delivery
Delivery will be made to the address specified by you on the completed order form.

Please note that we can only deliver products to mainland Britain (onshore England, Scotland and Wales), excluding the Scottish Highlands.  All deliveries are by Royal Mail or a courier selected by us.

We do our best to secure delivery within 30 days of the date of your order, but are usually able to despatch goods within three working days, to arrive with you within five working days of your order.  However we shall not be liable for loss occasioned by delay in delivery arising out of any cause beyond our control.  If we cannot deliver within 30 days we shall notify you immediately and try to agree an alternative date with you.  If we cannot agree an alternative date, you will be offered a refund of the cost of the goods and the delivery charge.

5. Cancellation
You have the right to cancel your order up to 7 calendar days after the day following the delivery, by advising our Customer Services department by post, or e-mail (at In the event that the goods have already been dispatched at the date of receipt of your cancellation of the order, you must return the goods to us and we will credit your credit or debit card with the price of the goods within 30 days beginning with the day on which notice of cancellation was given. The cost of return carriage must be borne by you.

If you do not return the goods within 30 days of your notice of cancellation, your payment will be refunded after deducting the cost of recovering the goods. This does not affect your statutory rights.

6. Payment
You can pay by any Mastercard or Visa credit card, Maestro or Delta debit card.  Your card details will be encrypted to minimise the possibility of unauthorised access or disclosure.  Authority for payment must be given at the time of order, at which point payment will be collected.

We accept orders only from Web browsers that permit communication through Secure Socket Layer (SSL) technology, for example, 3.0 version or higher of Explorer and versions 3.02 or higher of Netscape.  This means you cannot inadvertently place an order through an unsecured connection.

7. General
These Trading Terms shall be governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the English courts.

If any of these Trading Terms is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Trading Terms which will continue to be valid and enforceable to the fullest extent permitted by law, provided any contract made under these Trading Terms is capable of continuing in existence.

Customer Services
If you have an order query or any questions concerning these trading terms, please e-mail us at
Maroque is a trading name of Camberwick Consulting Limited, a company registered in England and Wales, number 3906968, whose registered office is at 17 Out Risbygate, Bury St Edmunds IP33 3RJ.

National Press that have covered Maroque