Q: Can you send me a cataloque?
Sorry, we don't have a catalogue as our stock is being updated on a very regular basis. However, if you go to the 'Whats New?' section at the foot of the online catalog, you will see all of our recent additions listed in one place.
You can also click on a thumbnail anywhere in our online catalog, and a window will appear with a larger image, showing more detail. In many cases, there will also be an alternative picture showing the item either close up, or illuminated.
Q: Will you ship outside of mainland Britain?
Yes, we are happy to ship overseas, but it can be quite expensive. Please email us with a list of what you would like to purchase, and we will be pleased to send you a quote.
Q: Do you have a shop, and can I visit you?
We don't have a shop, but our warehouse does have a comprehensive display area open weekdays. Click here for more details.
Q: Is it safe to put my credit card details in?
Yes, we use PayPal, Maroque does not hold credit card details.
If you would prefer to give your details by phone, we are happy to take telephone orders. You can call us 7 days a week, 24 hours a day on (01284) 756892, but outside reasonable UK hours you will need to leave a message on our answer phone, and we will get back to you.
Q: What happens if I don't like my purchase when I get it?
We have a full returns policy, so if you are unhappy with your item, return it to us and we will either refund your money, or exchange it for another item (we do ask you to pay the return shipping). We will not refund the outward shipping on overseas orders. Please see our terms and conditions for full details.
Q: What is the size of the item in inches?
All of our measurements are given in centimetres. To convert this to inches, divide the centimetre number by 2.5 and this will give you a rough guide in inches. For example a lantern that is 55cm high is roughly 22 inches.
Q: How much does this cost in dollars?
The site is in UK sterling, but as a rough guide use 1.6 dollars to 1 pound sterling. For example, a £60.00 table would be about $96.00. However when we ship outside of the EU, we take off UK VAT but you may have to pay local import tax. The VAT is equivalent to about 15% discount.
If you would like a quote in dollars, or another currency, please email us.
Q: How long will my item take to be delivered?
We hold almost all items in stock, and although our trading terms allow us 30 days to deliver items to you, we typically try to dispatch them within a couple of days. In the UK we use couriers who normally take upto 3 days to deliver the parcel. Overseas will take a little longer, and we will advise you how long to expect.
If, for whatever reason, we cannot deliver in within 30 days, we will email you with an estimated delivery time. You can then either wait for the item to be delivered, or have a full refund and we will notify you when the stock is in, so you can purchase then, if you wish.