At Maroque we are very committed to giving the best customer service possible and we send a questionnaire out to our customers about a month after they have purchased from us.
We thought you may be interested in some of the comments we have had.
I was delighted. It was just what I wanted and perfect for a party I was having. Love the colour. The services was fast and friendly.
I am always highly delighted with my purchases from maroque and also presents bought for me. The service is always excellent as is the packaging, many thanks.
Delighted also with the personable service. A lovely handwritten card and great support on the phone.
I love your site and have been very pleased with all the products I have bought from you. I have also been inspired by your recipe book and thank you for making that available.
The tagine i ordered originally cracked when we first tried to use it. I emailed explaining the situation and was offered a replacement straight away. I also got some good advice about the versatility of different tagine pots (e.g. which are better to use on the hob). This was helpful and resulted in my ordering a replacement different to the original tagine. The replacement arrived within a couple of working days of placing the re-order. We have been getting a lot of use out of the tagine and are very happy with it - thanks very much!
As someone just getting into Moroccan food I was delighted to discover your website and more than happy to let you have my first small food order - which arrived very quickly and nicely packed. I was delighted to have everything and I will certainly be ordering again.
I have bought a lamp which I absolutely love and everyone admires it. I would like to say that Julie who I have dealt with is a very a considerate helpful and kind person.
I was very happy with the items we received and as they were a gift for my daughter, I can tell you that she was delighted with them too! Although ordered quite close to the final posting dates for Christmas, the package arrived very quickly and was really well packed so no chance of anything breaking which was a great relief. I would like to say how impressed I was with the level of customer service regarding my order – someone telephoned me just before the parcel was to be posted out to let me know that one of the items ordered was no longer available. This was very helpful and the call was dealt with in a very friendly manner so I felt confident that I was dealing with a company that cared and was not a large, faceless organisation (hard to tell from a website alone!)
As well as being very pleased with the products, the after service of this company is excellent. Shipping was also quick, and the items safely packed. I would highly recommend ordering from Maroque.
I was very happy with everything about the delivery (the personalised note was a lovely touch), and my friend was delighted with the lantern (it was a birthday present). I would definitely recommend Maroque to people looking for Moroccan style furnishings etc!
I placed my first oder with Maroccan via its website, I was delighted with the process together with the customer service and most importantly the ongoing order notifications that were provided during the transaction. I would reccommend the company to anyone wishing to use their service.
I have found all the items I have purchased to be exactly as described on the website & of good quality. Delivery & packaging in particular of all the items is fantastic & I have never had any breakages. I use the website to buy unusal gifts for friends & famiy who have loved the items.
I have never been disappointed with anything about Maroque. I recently treated myself to one of you plug in brass lights (very expensive) and it is absolutely gorgeous. I love your newsletters, especially the recipes.
I am very happy with the spices I bought from you recently. I get the regular newsletter and have tried some of the recipes you enclose I have downloaded your Little Recipe Books and try lots of the recipes.
Great website, brilliant products, recommended to lots of friends.
The service we received and the all-round experience was excellent.
Hello Julie, just to say thank you for the lovely items I purchased recently. Both were greatly appreciated by the recipients. I've just spent a lovely hour wandering through your catalogues (Batik, too) and know where I'm going shopping for Christmas this year ! Maybe sooner as there is so much I love on there. I'd also like to say how pleasant the whole shopping experience was; prompt response, super quick delivery and fantastic packing! Thank you so much; a little touch of Moroccan sunshine on a snowy English day.
The glasses arrived in plenty of time for Christmas and were admired greatly as we drank our mulled wine from them!! Thank you again for all your help in ensuring they were delivered to Ireland.
Website easy to use, delivery and payment instruction great, packaging around the item was great, very good.
We are more than happy with our recent purchase from Maroque, a pouffe. It is perfect and has already been well used. It arrived swiftly. There is nothing you could do better. It is a lovely website, with lovely products.
I am very impressed by the website and the extensive products. I found the personal note really kind. It's a joy and fun to use website and we will be doing so again.
We were extremely happy with the items we bought from you, and especially pleased with the very quick delivery during the busy period before Christmas.
I kept meaning to write and say how pleased I was - I have the two small carved tables and one longer. They came very quickly and are a nice quality. You are running a great company and service!
Good service and value - would recommend you.
Good web-site, good descriptions and pics of products. Good service all round, was pleased with the end-to-end service from ordering to delivery...
I was really delighted with the products and the service given.
I was very happy with the items I received...they were even more beautiful than I thought.
I've said before that this is the best British website (or US for that matter) I've seen for these items.
I was very happy with the service and the products are lovely.
I am always delighted to receive my box of goodies from you. I am very satisfied with everything I received. I love the ingredients section of your website. Delivery is always prompt. The personal message inside the box is a good idea.
I am very happy with the items I received - your note in the box with the items is a nice touch which makes you feel you're an individual not just a number and that you are receiving personal service.
I appreciated your advice and knowledge when I rang to discuss which tagine would be the best for me.
Very happy with items received via on line service and in-store. Great to look around warehouse: bit of an aladin's cave!
I can't think of how you could improve on your service, as it seems very personal and prompt. I will definitely be ordering again in the future.
I would just like to add that I think your website is fantastic. Informative, interesting, appealing to the eye, lots of choice and excellent prices. I will definitely be back!!!
I would highly recommend you for anyone looking to purchase Moroccan food/goods you have excellent selection and themes and everything seems geared to offering customers a personalised service over the internet.
I think your site is packed with all the Moroccan goodies anyone could wish for, I must admit I have to restrain myself.
I found your service impeccable!! ... the product arrived virtually THE NEXT DAY!!! Beautifully packaged.
I was very happy with the items I bought and with the process of buying them. I heard about you from Rick Stein's book "Taste of the Med". I will certainly be buying more.
I was impressed with the telephone ordering service and advice, prompt delivery, coupled with sturdy ample packaging.
Delivery was excellent (tracking facility was very useful). The service I received was extremely helpful and efficient at all times. I could find no fault at any stage of the process.
Thank you very much for your speedy and courteous service :)
The website is very easy to use with a good selection of products and it gives the right amount of info for the products. Ordering is simple too. I am very impressed at the speed and accuracy of delivery. Also good that you deliver to alternative addresses as I work and am not often in during the day to take deliveries.
Hi I was very happy with your delivery it arrived quickly and I was very happy with the items.
The service from Maroque as ever is first class all round, my first stop for my online purchase for the exotic food.
You have already helped me further by answering a couple of questions I emailed to you regarding use of my tagine. I have also downloaded the cookery book from your website and have tried a couple of the recipes, my dinner guests on Saturday were very impressed.
The site provides an all round service from purchasing to understanding Moroccan culture and design, to finding places to stay by using the links...I think you have thought of everything to be honest.
The service I got from your company was excellent. We were so happy with [the tagine] we immediately ordered another one to be sent to the in-laws!
I was really happy with the service I received from yourselves, the item arrived very quickly and was really well packaged to avoid any chance of damage. I also feel your prices are quite reasonable and have recommended you to friends.
Your site was attractive and somehow instilled me with confidence to purchase such an important gift over the web. The lantern came brilliantly packaged and was delivered very quickly.
Goods were exactly as described and well packaged. The hand-written note with the product was a nice touch.
Hi there, I was extremely happy with your service and the item I purchased in fact it surpassed my expectations.
Firstly we liked your web site and founding searching it for a suitable lantern straight forward. Having large images of the items made our choice much easier and is commended. We wondered how it would be packed, but the copious amounts of bubble wrap protected it well and it was delievered quickly. All in all the 'purchasing experience' was excellent and the inclusion of a handwritten note with the lantern added the personal touch.
Jeff and Hannah
This site is a fantastic resource, for both products and ideas, for anyone wanting to decorate with a Moroccan influence. It is backed up by excellent service.
I confess I was a little nervous about ordering fragile items for delivery but when parcel arrived safely packed in all the plastic bubbles it was perfect.
Very pleased on all counts - service was excellent and very happy with products.
Thanks for emailing. I like companies which make a point of getting back in touch with customers and I'm more pre-disposed to you knowing you're a small outfit.
Thank you Julie for your inquiry - it is good to see e-mail used appropriately and customer service at its best.
Very happy with the items. I chose your company because it appeared bona fide, and made it easy to place an order by phone.
I'm very happy with the goods I received, the quality was beyond my expectations and the delivery was more than acceptable. Thanks very much for an enjoyable purchasing experience. It's always nice to deal with a company whose employees provide an excellent level of customer service.
Very happy with it all and will definitely order again. Spices v good and delivery swift. Glad to have discovered source of this stuff - hard to find ras al hanout
I've ordered several items from you now and have been 100% satisfied with the items, the speed in which they were delivered and the condition in which they arrived. Great service and a fantastic website.
We were thrilled with the lights we received, they look beautiful. The instructions on how to install the lights were clear and invaluable. All in all a great service!
I am so chuffed with everything that your company does I will be back. Your customer service was FABULOUS sometimes it takes a company like yours to restore faith in human nature.
Thank you for marvellous service and wonderful product. Your products and service are so good, that I've never met anything like that. Keep up same quality, You fare well!
Tiili from Finland
I've bought two beautiful lamps from you and on both occasions they came very quickly and were very well packaged. I really liked your website as well. I wish other companies had the same level of customer care!
I was delighted with my order thankyou. The packaging was exceptional. I thought this a very efficient service & particularly liked the hand written note - a rarity these days!
I was very pleased indeed with all aspects of the service that I received from Maroque. It was easy to order the items that I needed and easy to pay for them. Delivery was successful and prompt. I have enjoyed using the ingredients that I received and am still experimenting with new recipes and new combinations.
Was the delivery time acceptable?
THE BEST RECEIVED OVER THE CHRISTMAS PERIOD
Any other comments?
GOOD SERVICE – CONGRATULATIONS
The service was great. The delivery time was fine. It's the right blend of familiar and friendly but also professional. I liked the personal touch of signing the compliment slip. And I like that you are following up on Customer Care. I will definitely be back to order from you. And will recommend you to my friends whenever I can.
Any other comments?
We were very happy with all aspects of the service. From the ease of the use of the website to the prompt delivery of the product. We thought the information on the site about the products was excellent. We really liked the little hand written note in the package thanking us for the purchase...it was very personal and a lovely touch. We also appreciated the information sent through about the product (we bought a tagine), it was a gift for someone else and they had not heard of one before so this was very helpful.
The service was superb! I had left this purchase until the last minute and really didn't expect it to arrive in time for Christmas! It arrived almost by return, was very well packed and the items of good quality.
If we could do one thing better, what would it be?
Not sure it is possible, your staff were helpful (as my office address is rather strange they contacted me to make sure that it was correct) the delivery was very fast and the goods were well packed.
Any other comments?
I look forward to shopping at your site again.
The delivery was very prompt and came sooner than I had expected, which was lovely. I would certainly order from Maroque again and would recommend your customer service.
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